Refund Policy

Effective Date: July 6, 2026

Refund Policy for G.O.A.T. Elite Cards

At G.O.A.T. Elite Cards, every trading card is custom-designed and manufactured specifically for each customer. Because our products are personalized, our refund and return policies differ from those for standard retail merchandise.

By placing an order, you acknowledge and agree to the following Refund Policy.

Custom Products

All products sold by G.O.A.T. Elite Cards are custom-made based on the photographs, names, team information, and other details provided by the customer.

Due to the personalized nature of our products, orders generally cannot be canceled, returned, or refunded once production has begun.

Order Review

Customers are responsible for reviewing all submitted information before completing their purchase, including but not limited to:

  • Athlete name

  • Jersey number

  • Team name

  • Uploaded photograph

  • Shipping address

  • Product selection

G.O.A.T. Elite Cards is not responsible for customer-submitted spelling errors, incorrect information, or low-quality photographs.

Cancellation Policy

Orders may be canceled only before production begins.

Once production has started, cancellation requests cannot be accepted because materials and labor have already been committed to your personalized order.

Returns

Because every item is custom-made, we do not accept returns for:

  • Personalized products

  • Customer preference changes

  • Buyer remorse

  • Incorrect information submitted by the customer

  • Low-resolution or poor-quality uploaded images

  • Minor color variations caused by screen settings or normal printing processes

Manufacturing Defects

If your order contains a manufacturing defect or was produced incorrectly due to an error by G.O.A.T. Elite Cards, please contact us within 7 calendar days of delivery.

Examples may include:

  • Incorrect product shipped

  • Printing error made by G.O.A.T. Elite Cards

  • Significant manufacturing defect

  • Product damaged before shipment

If your claim is approved, we may, at our discretion:

  • Replace the product;

  • Repair the product where appropriate; or

  • Issue a full or partial refund.

Shipping Damage

If your order arrives damaged during shipping, please notify us within 7 calendar days of delivery.

To help us evaluate your claim, please include:

  • Your order number

  • Photographs of the damaged product

  • Photographs of the shipping packaging

  • Photographs of the shipping label

Failure to provide requested documentation may delay or affect the resolution of your claim.

Lost or Delayed Shipments

After an order has been transferred to the shipping carrier, delivery times are outside the control of G.O.A.T. Elite Cards.

We are not responsible for delays caused by:

  • Shipping carriers

  • Weather conditions

  • Natural disasters

  • Customs processing

  • Incorrect shipping information provided by the customer

  • Other events beyond our reasonable control

If a shipment is lost, we will work with the shipping carrier to investigate and determine an appropriate resolution.

Refund Method

If a refund is approved, it will generally be issued to the original payment method used for the purchase.

Refund processing times may vary depending on your financial institution or payment provider.

Chargebacks

If you experience a problem with your order, we encourage you to contact us before initiating a chargeback through your payment provider.

We are committed to working with customers in good faith to resolve legitimate issues.

Submitting a fraudulent or unsupported chargeback after receiving a custom product may delay future service and may require us to provide order records, communications, and other supporting documentation to the payment processor.

Limitation of Refund Rights

To the fullest extent permitted by applicable law, G.O.A.T. Elite Cards reserves the right to deny refund or replacement requests that do not comply with this Refund Policy.

Nothing in this policy limits any consumer rights that cannot legally be waived under applicable law.

Contact Us

If you have questions about this Refund Policy or need assistance with an order, please contact us.

G.O.A.T. Elite Cards

Email: support@goatelitecards.com